TERMS & CONDITIONS
DofE TERMS & CONDITIONS FOR OPEN COURSES
Please see our COVID-19 addendum at the bottom of this page
DofE Terms and Conditions (Open Courses)
Please read these Terms and Conditions when booking a DofE programme with us.
‘We’ and ‘us’ and ‘Learn Outdoors’ refers to Learn Outdoors Ltd.
‘You’ refers to the individual or organisation booking a DofE programme, and entering into a contract, with Learn Outdoors Ltd.
‘Participant’ refers to an individual young person who will be signed up to attend a DofE programme with us.
‘Programme’ refers to all aspects of DofE expeditions booked with us including training, practice expeditions and qualifying expeditions.
You agree to pay the costs for all the programme elements you sign up to. A booking taken on the website, verbally, by email or in writing constitutes a legally binding contract.
Payments and Cancellations
Payment for each expedition is required in full.
Cancellation refunds are offered on the following basis:
- At least 12 weeks’ notice – full refund
- 8 to 12 weeks’ notice – 50% refund
- Sorry, but no refund can be provided if less than 8 weeks’ notice is given
Please note that we need to make preparations well in advance of any expeditions and you acknowledge that the above penalties are reasonable to cover the costs incurred. You may wish to consider taking out your own insurance to cover against losses incurred through cancellation.
In the unlikely event that we need to cancel any part of a programme (e.g. due to severe weather conditions) alternative dates will be offered. If the alternative dates are not suitable you will be given a full refund. Please note that courses and expeditions will run in all but the most severe weather conditions. No refunds can be guaranteed once a course or expedition has begun.
No refund can be given, or responsibility accepted, for any accommodation, transport or other services booked with a third party.
We reserve the right to refuse to accept a booking. Should this situation arise no contract is deemed to have been made and any payment made will be returned.
In accordance with DofE requirements each expedition will only run subject to the minimum number of participants signing up. Should an expedition not run due to insufficient participants then you will be offered alternative dates or a full refund.
DofE Rules and Requirements
By entering into a contract you understand that expedition programmes are governed by a series of rules, requirements and guidance laid down by DofE. These can be found on the DofE website, in the Handbook for DofE Leaders and in the DofE Expedition Guide. Once initial training has been provided expeditions must be by the participants’ own physical effort, unaccompanied and self-sufficient. DofE expeditions are challenging and by their very nature may well take place in physically demanding terrain in poor weather conditions.
We will provide access to high quality instruction, guidance and supervision. It is essential however that each participant attends, and contributes fully, to all aspects of the programme and abides by the relevant rules and regulations. Each participant should also ensure that they are sufficiently fit and healthy before attending an expedition. We cannot therefore guarantee the success of a participant at any stage in the programme but where success is not achieved guidance and assistance will be offered to help them improve. No responsibility can be accepted for any additional costs incurred as a result of not successfully completing training, practice or qualifying expeditions.
Participants should be aware of the clothing and equipment that will be required on expeditions, such as hiking boots, waterproof clothing, rucksacks etc. To this end we will provide an ‘Equipment List’ and appropriate guidance. Unless we specifically agree to provide items of clothing or equipment it will be the participants’ responsibility to do so and we will not be liable for any costs incurred in hiring or purchasing such clothing and equipment.
Alterations and Risk
DofE programmes are subject to variable factors which cannot necessarily be anticipated well in advance (e.g. extreme weather events, land access closure etc). You accept this is the case and that we may when deemed appropriate make alterations to the course programme, sometimes at short notice or spontaneously, to deal with the circumstances. We are not liable for any loss of course content or additional cost incurred as a result. We also reserve the right to make alterations to a course programme in other situations where it is felt the participants’ interests are best served by doing so.
All outdoor activities carry some level of inherent risk. It is not realistic to eliminate all risk from an activity but we will make every effort to see that risks are assessed and managed in a way that reduces their level to an acceptable minimum, and we will instruct and advise participants accordingly. Participants take part on programmes at their own risk and we are not responsible for accidents or injuries save for injuries arising where we have been found to be negligent. A copy of our ‘Risk Assessments, Operating Procedures and Policies’ is available to view on request.
We are not responsible for loss or damage of personal items unless through our negligence.
Where a participant is under 18 years of age on an expedition a parent, guardian or other responsible adult should always be contactable in case of incident or emergency. It may be necessary for the participant to leave the expedition early and be collected by the responsible adult.
Consent and Medical issues
Participants under the age of 18 require parental/guardian consent to attend the expeditions. Consent will be required if the participant is under 18 at the time of application. All participants will be required to provide a completed Learn Outdoors’ medical form which should be returned to Learn Outdoors prior to the start of the expedition.
Property Loss and Damage
Where our property or equipment is lost or damaged by participants, whether wilfully or negligently, we reserve the right to charge you for the repair or replacement cost.
Participants are required to behave with suitable conduct and adhere to the instructions/advice and leadership provided by our staff. No responsibility can be taken by us for accidents or incidents where a participant chooses to ignore the instructions/advice given.
We reserve the right to remove from an event any participant failing to behave with proper conduct. Reasons may include (but are not restricted to) intoxication; abusive, racist and inappropriate language and behaviour; failure to adhere to instructions; illness. Learn Outdoors also reserves the right to exclude any participant if it is believed their personal equipment, expedition skills, health or fitness are insufficient to allow them to participate safely. In such circumstances Learn Outdoors is not at liberty to provide a refund or partial refund.
We will do all we reasonably can to minimise the risk of infection but we cannot be held responsible for any cases of COVID-19.
We have risk assessments in place for minimising the risk of infection and we expect all participants to adhere to the appropriate instructions and control measures. Notification will be given of these before, or during, an event as appropriate. We reserve the right to remove from a programme anyone not adhering to instructions.
It is the responsibility of everyone involved in an activity (instructors, participants, school staff etc.) to notify Learn Outdoors and exclude themselves from participation if they have recently, or begin to do so while on the activity, display symptoms of COVID-19. Where this occurs the appropriate protocols in force at the time should be adhered to (e.g. self isolation, testing, track & trace etc). Learn Outdoors will have contact details for all staff and participants on an activity. The Government guidance for households with possible or confirmed COVID-19 infection must always be followed.
No individual will be permitted to attend an event when exhibiting any symptoms of coronavirus without providing a negative test result.
Where a participant, instructor or anyone else attached to an event (e.g. school staff) displays symptoms of COVID-19 during the event then they will be isolated and sent home (as per the risk assessments). Any other individuals who have not been able to adequately social distance from the symptomatic person will also need to leave the event (this may mean an entire DofE team for example).
No refunds will be provided for non-attendance or removal from an event due to COVID-19.
“All the instructors were excellent – the students were motivated by their teaching and they gave the students a wealth of skills which will enable them to succeed in their assessed expedition. The whole trip has been organised very well and has run very smoothly. Thank you very much!”
"Excellent instructors – we would like to work with them all again."
"Learn Outdoors has excellent instructors, health and safety, flexibility, programme design and client management. I would happily recommend them."
“All safety measures in place. Excellent tutors and Course Director. Venue excellent and pupils taken through all safety procedures with walking activities to cooking.”
“The instructors were excellent. They operated professionally and exhibited confidence, knowledge and approachability throughout.”
"Staff and pupils all commented on the positive and productive atmosphere over the weekend."
"All crew were lovely and really helpful."
"We felt that a lot of time and effort had gone into organising it and we really enjoyed it."